Resolved: Intermittent EFTPOS Issue: Returning to CloudPOS

UPDATE: Read our postmortem for additional information about why the problem occurred and what we did to fix it.

Some Vendor’s are experiencing an issue when processing a second EFTPOS transaction, with the screen saying “Returning to CloudPOS” and never doing anything. This issue has been fixed, however your browser may have cached the invalid code. A report on the problem and how we are going to avoid it in the future will be release in the next few days. If your browser is coming up with “Returning to CloudPOS” please follow these steps:

While in the POS, open the developer tools, by clicking on the Chrome menu, going to “More tools” and then “Developer tools” (you can also access this by pressing F12 on your keyboard).

Once the developer tools have appeared, then right click on the refresh button in the top left hand corner

Then click on “Empty Cache and Hard Reload”

Your EFTPOS should then work as expected.